Customer Success Manager (Cordillera Oriental)

Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance. Founded by former Big 4 (EY) professionals, we deliver next-generation audit services across SOC 2, ISO 27001, PCI DSS (QSA), HITRUST, CMMC (C3PAO), and FedRAMP (3PAO) frameworks. We’re not your traditional audit firm — we’re tech-enabled, leveraging compliance automation and advanced collaboration tools to make audits faster, smarter, and more impactful for our clients. Recognized on the Inc. 5000 and Inc. 500 lists, Insight Assurance is one of the fastest-growing integral audit firms, with 220+ professionals supporting nearly 2,500 clients across the Americas, EMEA, and APAC.
- Candidates must be available to work EST business hours.

Position Description

We are looking for an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services, identifying additional needs, and helping them achieve their business and compliance goals.

Responsibilities
- Serve as the primary point of contact for clients and develop strong relationships with key stakeholders
- Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice
- Conduct regular check‑ins with clients to help them get ready for their compliance audit engagements
- Identify needs for additional services
- Work closely with internal teams to ensure timely delivery of services to clients
- Proactively identify and address client concerns and issues, and develop solutions to improve their experience
- Ensure clients are satisfied with our services, and identify opportunities for upselling

Requirements
- Bachelor's degree
- 3+ years of experience in a client‑facing role, such as customer success, account management, or sales
- Ability to quickly grasp the basics of various compliance f Postúlate en Kit Empleo: kitempleo.com.co/empleo/1an1r2