Engineering Manager (Antioquia)

Engineering Manager – CX/CCaaS Platform Empowering Businesses with Essential Communications At Sangoma, we build the technology that keeps businesses connected. From UCaaS and CCaaS to real‑time communications infrastructure, our platforms power millions of conversations worldwide every day. Our engineering teams operate with a foundation of trust, autonomy, and accountability. We move with purpose, collaborate cross‑functionally, and take ownership of outcomes—not just output. As an Engineering Manager, you will lead a team of senior software and infrastructure engineers in designing and delivering innovative, scalable solutions. You will play a critical role in a highly collaborative and supportive environment, driving the development, reliability, and continuous improvement of the services and infrastructure that power Sangoma’s CX/CCaaS platform. This role can be based in US, Canada or Medellin Columbia Your Role
- Lead CX/CCaaS engineering teams across software and infrastructure, ensuring the reliability, performance, and scalability of Sangoma’s customer experience platforms while driving the successful delivery of new features and services
- Partner closely with Product Management to define team objectives, align on priorities, and translate business requirements into actionable engineering plans
- Build, mentor, and develop high‑performing engineering teams through regular 1:1s, performance reviews, and structured career growth plans
- Oversee agile delivery processes, including sprint planning, stand‑ups, retrospectives, and status reporting to ensure consistent execution and transparency
- Establish and promote engineering best practices, including reproducibility, observability, automation, and infrastructure as code
- Remain hands‑on contributing to the design, development, and delivery of high‑quality, scalable, and maintainable code
- Lead and participate in code reviews, fostering a culture of continuous improvement, technical excellence, and knowled Postúlate en Kit Empleo: kitempleo.com.co/empleo/1az05h