Hrss Specialist (Valle del Cauca)

Job Description Responsibilities: Delivers Level 1 consultative support across various HR functions including, but not limited to, HR General, Benefits, Payroll, and Timekeeping. Manages a daily queue of employee tickets, resolving general inquiries, service requests, and incident reports for a integral workforce. Liaises with internal support units, external vendors, and government agencies to provide comprehensive support to employees. Identifies gaps in processes or policies and collaborates with the team to ensure they are addressed and corrected. Responsible for writing internal process documents and knowledge-based articles for the assigned geography. Occasionally partakes in automation and process optimization special projects. Job Requirements Bachelor's/College Degree with at least 1-3 years of relevant experience with general knowledge on global labor standards, statutory benefits, payroll, timekeeping, and other HR processes. Superior oral and written communication skills in English Language, with the ability to effectively convey information across various units of the company. Strong understanding of various HR functions such as Compensation, Employee Relations, Benefits, Payroll, Timekeeping, HR General, and etc. Outstanding attention to detail, strong probing skills, and excellent analytical and organizational abilities are necessary to operate effectively. Good problem-solving and critical thinking skills, with a focus on issue resolution and customer satisfaction. Willingness to learn and be cross-trained to handle other People Desk geographies. Relevant experience in customer service, project management, quality management, and operations management is an advantage. Is flexible and can quickly adjust to frequent process and information changes. Proficient in MS Office Applications and/or Google Suite. Familiarity with tools, such as: Sales Force, Service Now, IEX, and Workday is an advantage. Amenable to work on shifting schedules, during weekends and local holidays. Willing to render overtime if necessary to meet the team's operational needs. Can type at least 45 WPM and is tech-savvy. Amenable to work from home, with a stable internet connection of at least 100 Mbps. Location Hybrid
- Cali, Colombia Equal Employment Opportunity Statement TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aa6tl