Bilingual Customer Service Representative (Valle del Cauca)

Become a Key Player at Bush & Bush Law Group as a Bilingual Customer Service Representative!Bush & Bush Law Group, a leading personal injury law firm, is on the lookout for a friendly and dedicated Bilingual Customer Service Representative to join our team.This vital role is essential in providing outstanding service to our clients and contributing to their overall experience with our firm.About the RoleAs a Bilingual Customer Service Representative, you will be the first point of contact for clients, addressing their needs and ensuring they receive the information and support they require.Your exceptional communication skills and empathy will play a crucial role in assisting clients during their legal journeys.Compensation: $4-$6 an hour.Key ResponsibilitiesClient Interaction: Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiriesInformation Gathering: Collect and document essential information from clients regarding their cases, ensuring all necessary details are accurately loggedCase Management Support: Assist clients in navigating their cases by providing updates and information about the legal processProblem Resolution: Address and resolve client issues or concerns in a professional and empathetic manner, escalating complex situations to the appropriate team members when necessaryAdministrative Tasks: Support administrative tasks as needed, including data entry, managing schedules, and organizing client filesQualificationsFluent in both English and Spanish is a mustHigh school diploma or equivalent required; some college education preferredPrevious experience in customer service, preferably in a legal or office environmentStrong communication skills, both verbal and written, with a customer-centric approachProficient in using Microsoft Office Suite and familiarity with case management software is a plusAbility to multitask, prioritize, and manage time effectively in a fast-paced environmentEmpathy, patience, and a positive attitude when dealing with clients, especially during their challenging timesBenefitsPositive Culture: Be part of a supportive and innovative teamProfessional Growth: Opportunities for career advancement and ongoing professional developmentWork-Life Balance: Adaptable work arrangements to support a healthy balance between personal and professional life#J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.co/empleo/1apkhe