Call Center Team Lead (Cali) (Valle del Cauca)

Lead a bilingual contact center team with clear KPIs, real ownership, and stable hours.Supervisor Location/Type: Colombia. On-site Pay: 4,650,000 COP/month (approx. USD $1,250). Schedule: 10:00 AM – 7:00 PM Colombia time.ResponsibilitiesCoach agents through daily performance goals.Track KPIs and improve conversion rates.Run 1:1s, PIPs, and disciplinary meetings.Monitor queues and staffing in real time.Build reports using Excel or Google Sheets.Handle escalations calmly and professionally.Enforce HIPAA and TCPA compliance standards.RequirementsBilingual English/Spanish, B2+ minimum.2+ years supervising contact center teams.Managed 15+ direct reports successfully.Strong KPI management experience.Advanced Excel or Google Sheets skills.Available weekends when operations require.Nice to have: Outbound sales or appointment-setting experience.Nice to have: US healthcare experience (Medicare, Medicaid, health plans). Nice to have: Five9 or cloud dialer experience.Nice to have: CRM and scheduling platform experience.Benefits & PayPay: 4,650,000 COP/month.Stable full‐time schedule.Clear performance metrics and expectations.Hands‐on leadership experience exposure to US‐based operations teams.Schedule & setup: On‐site role in Colombia. 10:00 AM – 7:00 PM Colombia time.2 rotating days off weekly.Weekend availability required as needed.Impact & GrowthYour work improves team performance, client satisfaction, and operational consistency. You will own coaching, accountability, and daily execution from day one.Motivation FitYou like structure, fast‐moving operations, and direct feedback. You stay calm under pressure and solve problems with data first. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.co/empleo/1b1jxd